Charter
National
Technical Innovation and Professional Services (TIPS) Team,
Office of Surface Mining Reclamation and Enforcement (Revised April, 2010)
Our customers are States, Tribes, and OSM offices. Customer services include: Training Program, Software and Hardware, Research and Development. TIPS provides Technical Assistance when requested.
Table of Contents
Article I. Team Operations
Section 1.01 Team Mission
To enhance the technical skills of States, Tribes, and Office of Surface Mining staff by providing them advanced engineering and scientific software, along with the training and assistance necessary to use it. Users apply practical Technical Innovation and Professional Services (TIPS) tools in efforts that regulate ongoing coal-mining operations and their reclamation and help to reclaim lands that have been degraded by past coal mining.
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Section 1.02 Customers and Services
Our customers are States, Tribes, and OSM offices.
Customer services include:
- Training Program
- Software and Hardware
- Research and Development
- Provide Technical Assistance when requested
The team is committed to providing customer-focused computer applications and technical assistance. The team makes every effort to schedule work on projects to accommodate conflicting schedules of different customer groups. To ensure that customers' needs and requirements are being met to the degree possible the team periodically surveys its customers for feedback. Based on this and other feedback the team makes adjustments to improve the quality of services delivered.
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Section 1.03 Relationship of the Team to the OSM Structure
The Team Manager is the WR TIPS and Technology Transfer Branch Chief and reports to the WR Technology Management Division Chief. The Team Manager will coordinate major TIPS activities with the Chairperson of the TIPS Steering Committee. The Team Manager will coordinate personnel workload and regional concerns with the Chiefs of other Divisions of the Appalachian, Mid-Continent, and Western Regions, the Knoxville-Field Office Director and other appropriate OSM officials.
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Section 1.04 Team Etiquette
All team members are expected to follow proper team etiquette when interacting with the team members. Each member will be on time for team meetings and prepared to discuss issues identified on the agenda. No member is to commit significant team time or resources without team approval or to represent the TIPS team on significant issues that have not been agreed upon by the team.
All members are expected to support team decisions. It is the responsibility of members to voice concerns at team meetings. No personal attacks on team members will be tolerated. Members are expected to support other members and share relevant information in a timely manner. Members are expected to meet deadlines for which they are responsible. If they cannot, they are expected to inform the Team Manager in advance. Members are expected to attend team meetings when held.
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Section 1.05 Team Manager
The Team Manager provides pro-active leadership for TIPS services nationwide. The Team Manager supports the team's goals for mutual commitment, trust, and interdependency among team members, OSM management, Steering Committee, and customers. Duties are as follows:
- Provide coordination and integration of TIPS services nationally.
- Coordinate the nationwide implementation, operation and maintenance of TIPS.
- Ensure the smooth operation of the National TIPS Training Centers in Alton, Denver and Pittsburgh.
- Provides direction to the TIPS Training Program.
- Oversee and monitor TIPS budget and procurements.
- Be a pro-active internal/external outreach TIPS spokes person.
- Provide direction and leadership for technical and management aspects of TIPS services, including liaison with OSM-Headquarters.
- Assist the team in ensuring that major tasks are properly assigned and assigns tasks as necessary.
- Represent the team’s interests to management and coordinate team activities with other units.
- Facilitate and schedule meetings, prepare meeting agendas, ensure effective communications and encourage participation by all team members in meetings.
- Negotiate workload priorities with other OSM managers.
- Serves as a member on the TIPS Steering Committee.
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Section 1.06 Membership
The National TIPS Team consists of team members identified and updated on the TIPS website at http://www.tips.osmre.gov/tips_html/Admin/TIPS_Team_Members.htm.
From time-to-time members may be added or removed. The Team Manager will coordinate with appropriate OSM management officials and keep the Team advised. In addition, the Team Manager will consult with the team to ensure that skills and expertise required for the team are maintained.
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Section 1.07 Meetings
The team will hold routine annual, and special meetings when needed to discuss team business. The routine meetings will be held bi-weekly on Thursdays beginning at 9:30 am Central Time. Meeting length will be limited to thirty minutes unless otherwise agreed. The meetings will be held using conference calls to connect all members’ offices. Team members are expected to arrange their schedules to attend meetings as frequently as possible.
All team members are expected to be present during annual meetings. Division Chiefs from the regional offices will be invited to attend these meetings, as appropriate.
The Team Manager may call special meetings.
Minutes will be taken at all meetings by a designated Team member. The minutes will be short, discussion-oriented, and in the form of "Topic-Discussion-Decision". Minutes will be distributed to the Team within a week of the meeting.
There will be an agenda for each meeting. The Team Manager is responsible for compiling an agenda prior to each meeting. Members are responsible for submitting agenda items to the Team Manager. The agenda is available on the TIPS Share Point site (tipsteam.gov).
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Section 1.08 Decision Making
Decisions on establishing/modifying services and team goals will be made by consensus; other decisions will be by discussion and agreement by majority. Team goals will be formulated and established each year by the team. Goals are established in the TIPS Strategic Plan. All team decisions will be made in a manner that assures that member’s concerns are heard and that all factors identified through discussions are considered. More than 50% of members must be present to make decisions. The TIPS Steering Committee Chairperson and PSD Division Chiefs from the regional offices will be invited as appropriate. Decisions are subject to management review.
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Article II. Team Services
Section 2.01 TIPS Core Software
The TIPS website at http://www.tips.osmre.gov/tips_html/core_software.asp lists the current TIPS core software along with other pertinent information. This software will be fully supported by the TIPS Team. This will include providing sufficient licenses, training and technical support. The core software may be modified from time-to-time by the Team as deemed appropriate and in consultation with the TIPS Steering Committee.
In addition, the Team may provide limited support for additional software after consultation with the TIPS Steering Committee. This will be done on a case-by-case basis. It is envisioned that customer demand for this non-core software will be modest when compared to the core software. It will be provided on a limited basis to customer’s having a need and will not be part of the TIPS Training Program. If the need increases the software could be moved to the core software category.
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Section 2.02 TIPS Training Program
The TIPS Training Workgroup (TIPS-TW) consists of the Training Program Team Leader, Course Managers, Training Center Computer Specialists, Instructors, Course Developers, and Training Coordinators. The goals of this workgroup are the following: provide training in TIPS software applications to TIPS customers; provide hardware and software resources and facility management for training customers in TIPS regional training centers; provide necessary support to ensure the smooth delivery of on-site classes; annually assess the training needs of TIPS customers; develop and maintain TIPS courses that meet TIPS customer needs as defined by the annual joint NTTP-TIPS Survey, Service Managers and the TIPS Steering Committee; coordinate with NTTP in customer surveys and the scheduling of TIPS courses and instructors; provide course titles and catalog descriptions to NTTP that give TIPS customers needed information to make training determinations; schedule training classes to meet a significant percentage of TIPS customer requests; develop a cadre of professional and authoritative TIPS instructors; produce and keep current individual course manuals including instructor and student materials; maintain a logistically sound method of course nomination and registration that ensures the maximum number of student enrollment in TIPS classes; internally audit TIPS customer comments regarding TIPS training and resolve any issues; and, achieve or surpass the annual GPRA customer satisfaction goal. This document should be referred to for current Training Program roles, expectations, and guidelines.
What follows is a description of the duties for the Training Program Team Leader, Course Managers, Training Center Computer Specialists, Instructors, Course Developers, and Training Coordinators. Listing the duties by role will help ensure that the TIPS Training Program is effectively coordinated and carried out. This is particularly important as the TIPS Training Program expands to meet customer needs.
All TIPS training courses, facilities, and instructors will be evaluated under the procedures developed in the OSM Annual Performance Plan, as mandated by the Government Performance and Review Act of 1993.
(a) Training Program Team Leader Duties
The Training Program Team Leader has overall responsibility for leading the Training Program Workgroup and ensuring the successful planning, development and execution of the training program. The TIPS Team Manager will provide policy direction and resolution of major problems with customers. Team Leader duties are as follows:
- Develop and maintain the annual TIPS training schedule. This includes consulting and coordinating with Course Managers, NTTP, Training Contacts, Instructors, Course Developers, Training Center Computer Specialists, Training Coordinators, and supervisors’ of instructors/developers.
- Coordinate with NTTP concerning the training program initiatives, including annual customer training needs survey, class schedules, announcement of training schedule, letters to supervisors of instructors/developers, and OSM technical training catalog submissions.
- Report to the TIPS Team Manager, Multimedia, Training, and Assets Management branch chief, and TIPS Steering Committee on program achievements, initiatives and issues.
- Develop and maintain a Training Program Project Plan each year identifying major tasks and milestones. This plan will assist the Training Program Team Leader and the Multimedia, Training, and Assets Management branch chief in planning and executing the training program throughout the year.
- Propose the training program budget and manage expenditures throughout the year, making adjustments and approving non-budgeted items as needed.
- Interface with Service Managers to ensure customer needs are being met within resource constraints and to recruit qualified instructors.
- Coordinate with Course Managers to ensure progress in course development and class delivery is being met, and planned course development expenditures are approved and tracked.
- Take a proactive role in coordinating with customers to ensure student enrollment in each class is timely and classes are full to the extent possible. Coordinate with state, tribal, and OSM training contacts in advance of classes to reconcile problems.
- Communicate training center use dates (final class schedule) and coordinate with Training Center Coordinators to ensure room availability and resolve schedule conflicts.
- Coordinate with Lead Instructors and customer representative(s) to ensure on-site training is scheduled and that facilities, hardware and software are adequate for each class. See On-Site Class Information and Request for On-Site TIPS Training Class form for specific information.
- Compile and report GPRA statistics on a quarterly/yearly basis.
- Run student evaluation summary reports, and forward to instructors/course manager for review. Personally review evaluation reports and coordinate with appropriate individuals (instructors, course managers, supervisors, TIPS Team Manager, training coordinators) to resolve student concerns with the training program.
- Ensure class sign-in sheets are received in Denver and students are “completed” in DOI Learn tracking database utilized by TIPS.
- Assess course and instructor efficacy and recommend changes. Coordinate with Course Managers to ensure instructors have the appropriate level of training (i.e., NTTP Instructor Training Course, course software).
- Consult with course managers on the need for course modifications.
- Provide recommendations for new training areas to TIPS Team Manager and course managers for consideration.
- Collaborate with the Denver Training Program Coordinator to ensure timeframes and roles established are being adhered to, and resolve any potential conflicts that arise.
(b) Course Manager Duties
Course Managers have the lead responsibility for development and continuous improvement of assigned courses. This includes assembling a workgroup of qualified experts, planning, course development and pilot classes. Duties include are as follows:
- Establish and lead the workgroup for assigned courses including scheduling and coordinating necessary meetings.
- Lead workgroup in developing course material. Test class manuals and materials with a pilot class. Modify and maintain course materials for assigned courses, as necessary.
- Upload course manuals and materials to the TIPS website 10 weeks in advance of classes so students may download course manual, print, and bring with them to class if they choose.
- Ensure that instructors know and understand their duties as outlined below.
- Communicate to the Lead Instructor they serve as the liaison with Training Center Computer Specialists (both on-site and in Alton, Denver and Pittsburgh Training Centers) on course and software logistics and provides Training Center Computer Specialists with detailed instructions on software installation and updates. This includes ensuring that each class has properly licensed software installed on each workstation.
- Provide input into the annual training needs survey by identifying courses to be offered in the coming year, those to be eliminated, and projected pilot courses through coordination with course instructors and the Training Program Team Leader.
- Provide input into the annual training schedule by confirming the number of classes to be delivered and class locations, and coordinating instructor availability, reporting any conflicts to the Training Program Team Leader for resolution.
- Serve as lead instructor as available.
- Review student class evaluations and improves course content and execution, as appropriate.
- Plan and project annual training costs associated with course development taking into consideration instructor travel and training, course materials, and miscellaneous expenses; forward request to the Training Program Team Leader for inclusion in requested Training Program budget.
- Ensure that instructors have necessary software training to be effective.
- Continually recruit new instructors.
(c) Training Center Computer Specialists
The Alton, Denver and Pittsburgh training centers each have a Training Center Computer Specialist that provides the necessary computer support for the Training Program. Duties are as follows:
- Maintain computers and peripherals in assigned training center to a high level of reliability.
- Coordinate with Course Managers and instructors on preparation for course delivery before and during class.
- Install software on computers and ensure all computers are fully operational with the appropriate software before scheduled classes, initiating contact with Lead instructor to ensure smooth delivery of class.
- Physically meet with instructors in the OSM Training Center the day before class starts to ensure everything is in order
- Schedule TIPS classes on automated training center room calendar to ensure room availability for TIPS annual schedule.
- Trouble shoot and provide support to the instructors and students during scheduled class time ensuring equipment is operational.
- Arrange for multiple log-in privileges for Course Managers, developers and instructors.• For on-site courses provide support as requested by Lead Instructor. Based on past experience the level of effort in this area is expected to be low. See On-Site Class Information and Request for On-Site TIPS Training Class form for specific information.
(d) Instructor Duties
Instructors—including lead instructors and co-instructors are responsible for successful delivery of the TIPS classes. Duties are as follows:
- Teach classes at the time, date, and location agreed upon when the annual training calendar was coordinated by the Course Manager.
- Complete the Instructor Checklist (Lead Instructor) and return to Denver Training Program Coordinator 60 days prior to class delivery, or upon request.
- Coordinate distribution of the teaching load (Lead Instructor) through consultation with the co-instructors. Co-instructors will contribute significant effort in teaching each class.
- Review student prerequisites (Lead Instructor) for advanced or specialized courses to ensure student attendance is appropriate and make adjustments as necessary.
- Arrive at the training location the day before the class starts to meet with local IT specialist and ensure the computers and software are functioning properly and the classroom is set-up and ready for students.
- Coordinate with Training Coordinators at each training center to ensure class paperwork is completed; ensure the class roster is sent to the Denver Training Program Coordinator within one week after course delivery.
- For on-site classes at user locations (e.g., state, tribal, university sites)
the Lead Instructor is responsible for:
- Confirming the training facility is adequate for the class size and the hardware and operating systems are capable of running the required TIPS software. A visit by a member of the teaching team to the on-site training location prior to confirmation of class delivery is required, unless the classroom was previously approved in the past six months. See On-Site Class Information and Request for On-Site TIPS Training Class form for specific information.
- Ensuring needed software/hardware is shipped to the on-site computer support contact with the state/tribal/university at least two weeks prior to the class.
- Ensuring the computers and software are ready for the class, requesting assistance from the Training Center Computer Specialists when necessary.
- Distributing course completion certificates to students at the end of each class, signed by all instructors.
- Collecting the completed sign-in sheet and mailing to the Denver Training Program Coordinator within one week after course delivery.
(e) Course Developer Duties
New TIPS courses are developed and existing courses are continuously improved as determined by the Team and management. The Course Manager is responsible for coordinating and leading their course workgroup. Each course workgroup will meet as necessary and conduct pilot classes (dry-runs) to ensure the most effective course is developed. Duties are as follows:
- Coordinate meetings with the Course Manager and ensure work assignments are completed in a timely fashion.
- Participate in development sessions on the scheduled dates, times, and locations.
- Serve as TIPS faculty and teach classes.
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Develop course materials using PowerPoint format (minimum Office 2003), MS Word, or Adobe Acrobat according to guidelines provided.
(f) Training Coordinator Duties
Training Coordinators provide administrative support for the TIPS Training Program for classes held at the Alton, Denver and Pittsburgh Training Centers and for on-site training classes. Detailed step-by-step processes with examples can be found in the Training Coordinator Handbook. Duties are as follows:
- The Denver Training Program Coordinator receives course registration forms via DOI Learn from State/Tribal training contacts and OSM employees for all TIPS classes. The Denver Training Program Coordinator compares slots assigned to the course registrations received and moves students from a “closed roster” status to a “registered” or “waitlist” status for each class. Students and their training contacts receive an e-mail from DOI Learn to confirm this change in status when this process takes place.
- A minimum of 10 weeks in advance of the class, the Denver Training Program Coordinator sends an e-mail to the instructor team including a student roster, the most recent course agenda, a Travel Worksheet form (all traveling instructors will complete and return to the Regional training coordinator), and an instructor checklist (the lead instructor completes and returns to the Denver Training Program Coordinator for distribution to affected parties). The Regional training coordinator prepares a travel authorization and voucher for all instructors, including OSM, as appropriate.
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A minimum of 8-10 weeks in advance of the class, the Denver Training Program Coordinator sends a confirmation e-mail to the student, the student’s state/tribal training contact, and the Regional training coordinator who prepares the student’s travel authorization and voucher advising the student they are registered for the class. The e-mail contains pertinent class information, a class agenda, and a Travel Worksheet form and requests the student complete the Travel Worksheet form and return to the Regional training coordinator. The Denver Training Program Coordinator works closely with the Training Program Team Leader to resolve problems or lack of nominations or conflicts.
- A minimum of 6 weeks in advance of the class, Regional training coordinators prepare the necessary Travel Authorizations for state/tribal students and all instructors for the assigned class. The traveler is provided with this information as soon as it is finalized. OSM students are responsible for preparing their own Travel Authorization.
- One to two weeks prior to each class the Regional training coordinator e-mails a final class roster to the instructor team. The Regional training coordinator creates and prints student class certificates; creates and prints name tags, creates and prints student attendance roster for sign-in sheet; and, prints CEU information sheet. The Regional training coordinator ensures all materials are in the hands of the Lead Instructor prior to the first day of the class.
- When a class is complete the Regional training coordinator receives the necessary information from the students and instructors, and completes travel vouchers in a timely manner. Original signed vouchers with travel authorization are sent to DFM and a copy is sent to the Denver Training Program Coordinator and the traveler.
- For classes held at OSM training centers, the Regional training coordinator is available on the morning of the last day of the class to gather information to complete the vouchers and answer questions. If the Regional training coordinator is not on-site, an on-site designated representative fills this role. For on-site classes, the instructors may request phone assistance from the training coordinator.
- Using the actual class rosters provided by the instructors, the Regional training coordinator will update DOI Learn to indicate “complete”, “admin drop”, or “no show” for all students on the roster. The Regional training coordinator forwards the completed class roster to the Denver Training Program Coordinator.
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Section 2.03 Service Manager Workgroup
TIPS Service Managers are the primary contacts between TIPS and its customers. All Service Managers are members of the TIPS Service Manager Team and the National TIPS Team. Service Managers for specific states, tribes, OSM regional and field offices are identified on the TIPS website at http://www.tips.osmre.gov/tips_html/Service_Managers.asp. The goals of the service manager are to communicate the TIPS mission; maintain relationships with the TIPS user community; and provide value-added services to meet those needs.
The duties of the Service Managers (SM) include:
- As the primary TIPS liaison, meet with assigned customers as needed, with minimum annual visit, to communicate the TIPS mission and facilitate partnerships between SMCRA programs.
- Identify technical programmatic needs and value-added opportunities, and ensure needs are addressed by maintaining a state/tribe/OSM office specific TIPS action plan. Contribute to a national TIPS Action Plan managed by the TIPS Service Manager Team.
- Facilitate implementation of TIPS services including: technical training, coordinate TIPS core software and hardware support, and TIPS-related technical assistance.
- Ensure timely distribution of core software to assigned customers.
- Coordinate with the Training Program Team Leader on any special training requests.
- Coordinate with Core Software Managers, and IT staff as appropriate, regarding software deployment and licensing issues.
- Coordinate with OSM technology transfer team members as necessary for value-added opportunities.
- Keep OSM field office managers informed of site visits and significant TIPS program activities.
- Deliver progress reports, as necessary.
- Ensure that TIPS-aided success stories are relayed to Regional TIPS Coordinators.
- Attend all scheduled TIPS bi-weekly teleconferences, quarterly Service Manager teleconferences, and the TIPS annual meeting.
TIPS Service Manager Team
All Service Managers will meet via teleconference at least quarterly, and will report significant issues/concerns to the National TIPS Team during the regularly scheduled monthly TIPS Team meetings. The focus of the TIPS Service Manager Team is to increase communication between the TIPS Service Managers and the user community. As such, it is vital that the following Service Manager Team goals are carried out:
- Develop and share tools and techniques to facilitate the Service Manager duties.
- Provide a basic/core level of service to each SMCRA program.
- Provide a consistent level of service to SMCRA programs.
- Develop and maintain a national action plan of Service Manager requests for TIPS services and status of those requests.
Service Manager Team activities will be facilitated by the Service Manager Team Leader. Additionally, the Service Manager Team Leader will represent the Service Manager Team in all TIPS budget discussions. The Service Manager Team Leader will be elected on an annual basis by the TIPS Service Managers.
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Section 2.04 Lead Core Software Manager
The Lead Core Software Manager acts as the clearinghouse and coordinates core software activities for the team. Duties are as follows:
- Compile and analyze software usage information provided by License Administrators for TIPS core software.
- Monitor customer usage of software through reports provided by the License Administrators and present reports to the appropriate Software Manager and the Team including recommendations to increase/decrease the number of software licenses.
- Prepare monthly/quarterly/annual reports for the Team and Steering Committee regarding software usage.
- Maintain overview of core software data and authorized licensing files, including information on software, version, Core Software Managers, License Administrators, license permission letters, etc. Appropriate information is maintained on the TIPS website.
- Coordinate the core software "cd" production with the Core Software Managers and appropriate License Administrators to produce keyed cd’s ready for distribution.
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Section 2.05 Core Software Managers
Each core TIPS software application is assigned a Core Software Manager. This individual is the primary person responsible for TIPS team activities associated with their assigned software application(s). Personnel assigned to the Core Software Manager workgroup are listed on the TIPS website at http://www.tips.osmre.gov/tips_html/Admin/Software_Experts.htm. Core Software Managers are an expert in their assigned software. Duties are as follows:
- Makes recommendations to the Team regarding needed core software updates.
- Proposes annual budget regarding assigned software (e.g., maintenance, upgrades, license increases).
- Provides information to Lead Core Software Coordinator and Team Manager.
- Prepares requisitions for software maintenance and new purchases, as necessary.
- Serve as the point-of-contact for technical support with vendor and TIPS users
- Works with appropriate team personnel in updating software to hand-off to Service Managers (e.g., preparing master disks/CDs, installation instructions) for distribution to customers.
- Maintain TIPS database for tracking property/license of assigned software. Those records are currently in the Western Region.
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Section 2.06 License Administrators
TIPS provides most of its core software via license managing software. Duties are as follows:
- Maintain assigned license manager software (ADLM, FlexLM, and Key Server) on servers in Alton, Denver and Pittsburgh.
- Provide user support for problems related to license manager software nationwide.
- Provide reports to Lead Core Software Managers to assist in monitoring software usage and problems. These reports will be used to assist in making decisions regarding increasing or decreasing the number of licenses for core software.
- Report to the Team Manager any critical problems related to user access of the software
- Coordinate with Core Software Managers regarding software problems.
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Section 2.07 Software-Hardware Technical Assistance
Team members will provide technical assistance to customers as needed in their areas of expertise. The TIPS WEB site includes a listing, by software and hardware topics with names, phone numbers and email addresses. Support can be found as follows:
Software: http://www.tips.osmre.gov/tips_html/Admin/Software_Experts.htm
Hardware: http://www.tips.osmre.gov/tips_html/equipment_experts.asp
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Section 2.08 Technical Assistance Requests
As requested, TIPS Team members will participate in providing technical assistance to States, Tribes and OSM offices. Technical assistance includes specific requests to provide reports, engineering designs and/or field investigations in available TIPS expertise including engineering, hydrology, and geology for both Title IV and V. Requests for technical assistance will be made to the Program Support Division of each respective region. If regional management determines they do not have the necessary resources they may request, through the Team Manager, that the TIPS Team provide assistance. The Team Manager will identify National TIPS resources that may be available and will coordinate with the region.
On-the-job (OJT) training provided by TIPS Team members should not be confused with technical assistance. OJT training is considered assistance that is provided by the TIPS Team primarily to train individuals in the use of TIPS tools and should be coordinated with the TIPS Training Program Team Leader. OJT training is considered part of the "Training Program" services offered by the TIPS Team while technical assistance is considered part of OSM’s routine services.
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Section 2.09 Research and Development
On a continuing basis Team members will recommend research needs for existing and new software. These proposals will be brought to Team meetings for discussion and potential action. The Team will establish criteria to evaluate priorities for software research and development. The Team will be periodically updated on the progress of all research and development activities. Final recommendations will be made to the Team regarding the beneficial use of the software to meet the TIPS mission. Based on these recommendations and consultation with the TIPS Steering Committee the Team will decide if the software should become Core TIPS Software. If the Team approves of the software as core, a proposed roll-out plan will be developed. This may include the development of training courses and vendor supplied training as needed.
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Section 2.10 Government Performance and Results Act
Team members will ensure that they properly gather and report necessary GPRA Performance Measurement data. The team will report this data as required in OSM’s Strategic Plan, Annual Performance Plans and as directed by OSM management (e.g., training).
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Article III. TIPS Steering Committee
In cooperation with the States OSM established the TIPS Steering Committee to help guide OSM’s TIPS efforts. The team will coordinate and cooperate with the committee. The team will report on the progress of efforts related to TIPS services and provide appropriate briefings and discussions. To the degree possible and as directed by OSM management the team will carryout the recommendations of the committee.
As appropriate, the Team Manager will invite other OSM personnel to participate in committee meetings for the purpose of maximizing coordination with our customers and peers. This may include the National Technical Training Program office, and the Regional Offices of Technology Transfer, etc.
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Article IV. Team Structure/Charter Modifications
The team regards its structure as flexible and makes adjustments whenever needed to make the team more efficient and more responsive to its customers and the needs of management. Individual team members are encouraged to initiate discussions and make recommendations for improvement.
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Any of these provisions may be altered, amended or repealed by the affirmative vote of the members of the team at any special meeting of the team or by management.
